Earth Class Mail
Available Positions
Earth Class Mail™ represents a dramatic change in how postal mail is delivered. Online, available anytime, anywhere, and managed as easily as your email. No matter where you are, you simply log on, see all your postal mail, read what you want, and decide whether to keep or dispose of each piece with a click. Our customers -- which consist of college students all the way to retirees, small businesses to the Fortune 500 -- get constant access to their mail without having it pile up at home or work.
Our online postal service is “Earth Class” because it is global and delivers mail to you electronically no matter where you are on earth. It is also “Earth Class” because it benefits the environment by lowering energy costs and reducing greenhouse-gas emissions associated with mail delivery, and it significantly increases the recycling of paper.
Earth Class Mail has positions available in both our Seattle and Portland locations.
Please submit resume/compensation requirements to careers@earthclassmail.com with the job reference number in the subject line.
Earth Class Mail provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, marital status, or other legally protected status.
We do not accept or respond to inquiries from Employment Agencies or Executive Search Firms or any other employment service provider.
Business Development
Director of Strategic Business Development, Located in Seattle, Washington
Sales
Direct and Retail Sales Director, Located in Seattle, Washington
Store Manager (2 positions), Located in San Francisco (Financial District) and Los Angeles (West Hollywood)
Marketing
VP of Marketing, Located in Seattle, Washington
Administrative
No open positions
Engineering & Product Management
Software Engineer, Located in Beaverton, Oregon
Technical Product Manager - Back-end Services, Located in Beaverton, Oregon
Technical Product Manager - Front-end Services, Located in Seattle, Washington
Operations
No open positions
Legal
No open positions
Director of Strategic Business Development, Located in Seattle, Washington
Job Responsibilities:
In this role, you will help to implement the corporation's strategic goals by sourcing, closing, and cultivating partnerships and relationships with bricks-and-mortar organizations and targeted online partners. You will also help to identify, evaluate, and negotiate product, intellectual property, and technology licenses as well as other strategic transactions.
Specific Activities:
Sourcing
- Investigate and define business and financial opportunities presented by bricks-and-mortar partners and online partners
- Identify and analyze technologies, products, and services forming a strategic fit
- Attend industry conferences and trade shows
Analyzing and Targeting
- Perform and synthesize competition and market research
- Assess value of and prioritize partnership opportunities; perform opportunity analysis and financial valuation of deals (business case analysis); recommend transactions, with details concerning projected scope, cost and timelines required for planned due diligence, appropriate action plans
- Work with marketing to create partnerships for customer acquisition outside normal acquisition channels
- Create revenue opportunities through the introduction of new services, usually through partnering
Negotiating, Closing, Cultivating, and Training
- Develop term-sheet proposals with prospective partners and actively participate in (and sometimes lead) the negotiation and contract revision process
- Contribute to development of partner sales support toolkits; train partners in how to sell our services to their own customers
- Cultivate existing partner relationships through frequent calls or face-to-face strategy sessions
Additional Activities Specific to Online Partners
- Work with marketing to develop content, collateral, links, and email campaigns for online partners
- Source partners with close strategic fit for offering services to our own customers both on our public website and within the secure Earth Class Mail application
Requirements:
- Four-year degree, MBA or JD or sufficient additional management-related education or experience is a plus
- Minimum 7 years continuous experience and increasing responsibility in sales, business development, or strategic development
- Able to work independently to identify and pursue new opportunities
- Extensive deal-negotiation experience. Significant familiarity with common deal terms and basic contract-negotiation strategies. Able, without supervision, to conduct early-stage contract revisions and exercise judgment on feasible compromises
- Significant client, prospect, or partner management experience
- Exceptional written and oral communications skills. Must be able to prepare content for outside consumption with minimal need of editing or oversight by superiors with very high standards. Strong presentation design skills. Facility with copywriting is a major plus.
- Must have demonstrated experience in developing internal business cases (strategic, tactical and economic analyses) for pursuit of program opportunities and in synthesizing the results into concise recommendations or plans of action
- Strong background in managing online partner campaigns, including selecting viable affiliates, forming partnerships, evaluating data and metrics, and acting on same
Direct and Retail Sales Director, Located in Seattle, Washington
Job Summary and Mission: This position contributes to the continued success of Earth Class Mail by overseeing our consumer/direct sales as well as our customer-service team. In this role you will manage, train, lead, motivate and inspire to push our sales to the highest level. This role also entails managing sales in our unique retail stores to be located nationwide. You will also promote and ensure delivery of our legendary customer service.
Requirements:
Eight-plus years extensive management experience in the following areas:
- Online sales
- Direct sales
- Excellent problem-solving skills
- Team-building brilliance
- Natural leadership
- Excellent communication skills, both oral and written
- Knowledge of Best Practices
- Natural customer-focused nature
- Must have impeccable references and pass background check
- Ability for 30% travel required (as needed)
Knowledge of shipping and mail delivery a plus.
Education:
Bachelor's degree or commensurate
Store Manager (2 positions), Located in San Francisco (Financial District) and Los Angeles (West Hollywood)
Earth Class Mail is searching for self-motivated individuals looking for a great career opportunity! We are searching for intelligent, responsible Store Managers for our new San Francisco and Los Angeles retail stores to be able to grow with an innovative company that is pioneering new solutions in postal delivery. We offer a friendly and professional environment, where focus on sales, customer service, professionalism, dependability, and process is very important.
This job contributes to Earth Class Mail's success by executing full store operations and managing all activities related to the day-to-day operations of a storefront, including supervision of staff, sales and customer service, and the security and processing of parcels (packages). It also provides a significant opportunity for advancement.
Key Responsibilities:
Responsibilities and essential job functions include but are not limited to the following:
- Communicates clearly, concisely and accurately in order to ensure effective store operations.
- Demonstrates integrity, honesty, and knowledge that promote the culture, values and goals of Earth Class Mail.
- Develops positive relationships with the store team by understanding and addressing individuals' motivation, needs and concerns.
- Engages in conversation with customers to understand their needs.
- Maintains regular and consistent attendance and punctuality.
- Models the “customer comes first” attitude, delivers legendary customer service, and supervises employees to ensure they are delivering legendary customer service. Implements company programs by working directly with team to execute action plans that meet operational and organization objectives.
- Supports store operations by recognizing and reinforcing individual and team accomplishments and makes recommendations to Executive Team on new, creative, and impactful methods of recognition.
- Responsible for security and integrity of site
- Acts as a coach and mentor to employees by using discretion in assessing performance, providing feedback and coaching to improve performance, and effectively recommending employment decisions to Executive team.
- Onsite sign-ups of new customers
- Develop, implement, and review storefront operations as well as documentation, labor hours, cycle, production costs, personnel requirements, material needs, and facility needs.
- Improve quality of customer interactions and consistency by implementing company performance and service procedures, workflows, processes, goals, and commitments.
- Ensure all established cost, quality, and Service Level Agreement commitments are met.
- Ensure all employees are aware of and comply with company, government, and customer policies, procedures, and regulations.
- Review production and operating reports and direct the resolution of operational and maintenance issues to ensure minimum costs and to avoid operational delays.
- Develop and nourish a relationship with local business and residential community members to nurture a healthy neighborhood environment.
- Develop policies and practices to keep the storefront in line with an environmentally sound philosophy.
- Research and identify account information for correct mail processing
- Use web-based software to perform tasks
- Pick-up and delivery of mail from local U.S. Post Office, DHL, UPS, FedEx as required.
Qualifications:
- Demonstrated leadership and integrity with 3 years' experience supervising a staff
- Progressively responsible retail leadership experience (3 years)
- Customer-service experience in a retail environment (3 years)
- Exceptional customer-service skills; proven leadership and organizational/clerical skills
- Strong level of competency using the Microsoft Office suite, Internet applications and other computer programs.
- Flexibility, adaptability and able to work some overtime as needed
- Excellent verbal and written communication skills
- Background/Credit Check
- Ability to use discretion in providing direction to others
- Knowledge of the retail environment
- Strong interpersonal skills
- Strong problem-solving skills
- Team-building skills
- Ability to work in a changing environment
- Ability to work as part of a team
- Role involves a lot of responsibility – manages all aspects of site including hiring, scheduling, retail sales, operations, customer service, training.
- Daily coverage Mon.-Fri. , ~7:30 a.m. to 5 p.m.
- Cross-trained in CS, Sales, and Quality Assurance tasks.
- Receives parcels, letters, and flats for site
- Natural sales skills and ability
- Customer-focused nature
- Must have impeccable references and pass background check
- Ability for 5% travel required (as needed)
Education:
- High school or GED required
- College degree OR substitute 4 years of retail leadership experience
Physical Requirements:
- Occasional (up to 25% of time) - up to 40 lbs.
- Standing/Walking: Remaining on one's feet in an upright position at a workstation or moving about a work area. Constant (50% or more of time)
We offer an excellent compensation and benefits package including medical, dental, vacation, accrued personal days, transportation allowance.
VP of Marketing, Located in Seattle, Washington
The VP of Marketing at Earth Class Mail will be responsible for revenue creation through the development of integrated online and offline marketing activities to drive monthly sales results within our various consumer and small/midsize business markets, as well as support sales efforts in attracting enterprise and national post accounts. A successful candidate will be highly self-motivated and accomplishment-driven, and will have excellent planning, time-management, written communication, presentation and organization skills. Responsibilities include the following:
- Design, implement, and manage online and direct marketing programs with a strong focus on customer acquisition and retention while maintaining a target ROI on overall marketing spend.
- Manage partner relationships that will drive customer-acquisition growth.
- Work closely with VP of Sales to develop high-quality lead-generation programs.
- Strive for continuous improvement of website conversion capabilities through SEO, PPC, affiliate and other online programs.
- Relentlessly measure, evaluate and optimize campaigns.
- Manage tracking and reporting of marketing programs and provide management reports and insights as needed.
- Guide the identification, planning and execution of trade shows.
- Effectively leverage public relations to build sales traction and market credibility.
Requirements:
- A minimum of eight years of progressive career experience within marketing, with BS/BA Degree and/or equivalent combination of education and experience preferred.
- Background in conducting formalized pricing and promotion testing.
- Established track record of testing and executing direct-mail campaigns that have achieved robust ROI.
- Strong consumer and small and mid-sized business web e-marketing/e-commerce background.
- Experience evaluating creative messages, analyzing results and optimizing campaigns.
- Experience in successfully executing campaigns through partners to achieve sales objectives.
- Solid planning, analytical and reporting skills.
- Demonstrated track record of innovative campaign development.
- Proven ability to work cross-functionally within a small organization and work independently in a fast-paced, entrepreneurial and dynamic work environment.
- Previous success in building a highly effective work team.
Software Engineer, Located in Beaverton, Oregon
Summary:
- Software Engineer with experience with Microsoft Technology/Toolsets.
Essential Duties and Responsibilities:
- Developing Window Client Applications
- Developing Applications that require machine control and/or supporting manufacturing processes
Qualifications:
- Minimum 5 years of development work experience
- Experienced in .NET 3.5, C#, ASP.Net, AJAX, SQL Server WPF, LINQ
Education
- BS or MS Degree in Computer Science or equivalent.
Required Skills
- Ability to design, code, integrate complex software programs
- Ability to adhere to all Product Engineering Quality Assurance/Coding Standards
- Ability to interface with the all levels of the Product Engineering Team
- Ability to interface with all levels of the business organizations of Earth Class Mail
- Ability to work as an Individual Contributor and also work on Team collaborations
- Must be energetic, highly motivated and eager to excel
- Must be able to work at a high-pace, high-energy level associated with a Start-Up.
Technical Product Manager - Back-end Services, Located in Beaverton, Oregon
Earth Class Mail takes the final form of non-digital information in people's lives -- postal mail -- and allows them to see and manage it online. We provide this service for individuals, giving them a postal address for life. We provide it for enterprises, replacing their mail center with an Internet experience. And we will soon be providing it for postal services, enabling virtual postal mail for an entire country's population.
How big can you think?
Do you like complex hardware/software systems with lots of moving parts? Do you have a passion for designing world-class operations solutions? The Earth Class Mail Back-end Services Technical Product Manager is responsible for the full product lifecycle of our operations and inventory-management software, our operations user interface, and integration with systems such as sorters, scanners, and inventory robotics.
RESPONSIBILITIES:
- Lead the back-end services portion of our product, including concept, specification, design, launch and maintenance phases.
- Understand the entire software stack, and work with other teams to understand, rationalize and prioritize requests for new functionality across the entire product.
- Create functional specifications and make tradeoff decisions between functionality and resources/timeframes.
- Coordinate presales, third-party product integration, documentation and training activities relating to back-end services.
- Communicate new product features to internal teams and customers.
- Identify and analyze new product opportunities.
- Travel: Moderate -- monthly trips to Seattle, some domestic and international travel.
QUALIFICATIONS:
- 3-6 years of software product management or lead software/hardware development experience
- Strong project management and organizational skills; able to juggle several projects at the same time while staying focused on the highest priority.
- Demonstrated ability to focus on deliverables and complete rigorous follow-through in a fast-paced, rapidly changing environment.
- Excellent written and verbal communication skills.
- Able to work independently and on teams.
- Exhibit grace under pressure; creative, motivated and enthusiastic.
- Bachelor or Masters degree in Computer Science, or Engineering.
Technical Product Manager - Front-end Services, Located in Seattle, Washington
Earth Class Mail takes the final form of non-digital information in people's lives -- postal mail -- and allows them to see and manage it online. We provide this service for individuals, giving them a postal address for life. We provide it for enterprises, replacing their mail center with an Internet experience. And we will soon be providing it for postal services, enabling virtual postal mail for an entire country's population.
Is this the kind of challenge you have been waiting for?
Can you design products that significantly improve customers' lives and have a lasting impact? Are you eager to constantly make things work better? The Earth Class Mail Front-end Services Technical Product Manager is responsible for the full product lifecycle of customer-facing software, including billing, shipping, third-party product integration, web and mobile interfaces, and integration with back-end services.
RESPONSIBILITIES:
- Lead the front-end services portion of our product, including concept, specification, design, launch and maintenance phases.
- Understand the entire software stack, and work with other teams to understand, rationalize and prioritize requests for new functionality across the entire product.
- Create functional specifications and make tradeoff decisions between functionality and resources/timeframes.
- Coordinate presales, integration, documentation and training activities relating to frontend services.
- Communicate new product features to internal teams and customers.
- Identify and analyze new opportunities.
- 3-6 years of software product management or lead software development experience.
- Travel: Moderate - monthly trips to Portland, Oregon; some domestic and international travel.
QUALIFICATIONS:
- Strong project management and organizational skills; able to juggle several projects at the same time while staying focused on the highest priority.
- Demonstrated ability to focus on deliverables and complete rigorous follow-through in a fast-paced, rapidly changing environment.
- Excellent written and verbal communication skills.
- Able to work independently and on teams.
- Exhibit grace under pressure; creative, motivated and enthusiastic.
- Bachelor or Masters degree in Computer Science or equivalent
Send your resume to careers@earthclassmail.com
